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Order status: creation, management, notification settings

In order for your customers to receive information about the progress of the order in a timely manner, and you do not waste time on calls, creating emails and SMS, Allzap CMS allows you to configure automatic notifications when changing the order status to the e-mail or phone number specified during checkout or registration.

By default, the site has three statuses: new, canceled, completed. Follow the instructions to customize existing options or add your own.

1. Go to Autocatalog (1) — Orders (2) — Status management (3)

step 1

2. Select "General order statuses" (4), click "Add General Status" (5) to create a new option, or the "Edit" button if we want to change the settings of an existing status

step 2

3. Enter the name of the order status (6) and select a color (7) for ease of use by the administrator

step 3

4. Then, using variables: compose the text of the letter that the client will receive when the order status changes.

Available variables:

Enter the text in the "Top Text" field (eight). From the drop-down list (9) select "Send". If it is necessary to insert information about the order into the body of the letter, select "Yes" in the drop-down list (10). Then we compose the bottom text (11), which will be displayed after the order information.

step 4

5. To set up SMS notifications, go to the next field. In the empty field (12) enter the text of the message. In the drop-down list (13) select "Send" and press the "Save" button (14).

step 5

SMS messages are sent via the TurboSMS service. To connect and configure, read the instruction.

6. If you need to delete one of the existing statuses, go to the — Orders — Manage Statuses, then click the Delete button.

delete order status

7. To create a personal status for individual items in an order, go to Autocatalog (15) — Orders (16) — Status management — Personal statuses of goods in orders (17)

step 7

8. Enter the name of the status (18), select a color (19) and click the "Save" button (20)

step 8

Personal statuses of goods in orders are visible only to the administrator, their task is — simplify and systematize the work of the manager.

 

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